Didn’t get a detect to renew your Quebec driver’s licence? You are not alone

Didn’t get a detect to renew your Quebec driver’s licence? You are not alone

If you count on an annual reminder from Quebec’s car insurance board to renew your licence, you may possibly want to check out your file.

CBC spoke with a number of drivers who say they didn’t obtain their payment recognize by snail mail this yr ahead of their birthday — when a driver’s licence expires each year in Quebec.

That remaining some people today cruising around without a legitimate driver’s licence and other individuals scrambling to renew theirs with the Société de l’assurance automobile du Québec (SAAQ) just times ahead of it expired. 

Lisa Levy, 53, claims she grew to become suspicious back in September when she nevertheless hadn’t received her observe. Her birthday is in October. 

“I was examining my mailbox each individual working day, on the lookout for it, waiting for it … I was like ‘Gee, this is weird, commonly they ought to give you at minimum 30 times to pay out it,'” she claimed. 

A close up of a SAAQ driver's licence notice.
All people, regardless of whether or not they get a renewal notice in their on line account, must by default receive a actual physical 1 by mail, the SAAQ explained. An exception is if a client has opted for electronic interaction with the SAAQ. (Graham Hughes/The Canadian Push)

Both of those licence and registration renewal notices tell you how considerably you owe that year in total service fees. The selection is matter to adjust annually. 

By mid-October, Levy claims she got the “vibrant concept” to verify her SAAQclic on the net portal — the on the web platform that released previous year which lets clients to do particular transactions on the web. 

“Positive enough, there was a concept in the inbox,” she explained.

But she didn’t know to verify there as she hardly ever gained an e mail telling her there was activity in her account. 

“What I didn’t be expecting was that there would not be an email expressing, ‘By the way, go and verify your message centre,'” she reported. 

Everyone, no matter of whether or not they get a renewal notice in their SAAQclic account, ought to by default acquire a actual physical just one by mail, the SAAQ states. 

An exception is a shopper who has opted for digital interaction with the SAAQ, in which scenario a driver would obtain notices exclusively by way of the portal, accompanied by an e-mail alert. 

Levy suggests it really is feasible she chose to get notices from the SAAQ electronically when she designed her account, but that won’t make clear why she didn’t get the electronic mail notify. (Sure, she checked her junk folders.)

She states thankfully, she was ready to renew her licence just times right before it expired. 

“But if this experienced been my to start with driver’s licence anniversary at any time or if I had been a newcomer to Quebec, I wouldn’t have regarded this … so I was aggravated by that,” she claimed.

The SAAQ is encouraging people to check out their junk folders for their email alert as nicely as assure they entered the appropriate e mail tackle in their portal to make certain they can access their on-line observe.

‘My most significant problem is consistency’

In an email to CBC, the SAAQ confirmed that a driver’s online account is routinely connected to them, even prior to they entry it for the initially time. 

That signifies you will not basically have to have “set up” your SAAQclic account for a discover to be waiting in there for you.

“But generally, the person would have now received their renewal detect by mail beforehand,” SAAQ spokesperson Geneviève Côté said in an email.

“In specified outstanding cases … it simply cannot be excluded that mail may have been dropped.” 

Masamichi Tsukada, a 24-year-outdated dwelling in Montreal’s Griffintown neighbourhood, thought that may well have occurred to him back in December when, two weeks before his birthday, he continue to hadn’t gotten his notice in the mail. 

Acquiring moved from Ontario to Quebec in 2022, it was his initial time needing to renew his licence. 

“I failed to know how to do it,” he mentioned. He experimented with accessing his SAAQclic account but failed to have the paperwork vital for the authentication course of action. 

There is a computer screen.
The complexity of the authentication process for SAAQclic was a big contributor to the significant targeted visitors at SAAQ assistance centres very last calendar year. (Érik Chouinard/Radio-Canada)

The system calls for various actions, which involve offering your social coverage quantity, health card quantity and driver’s licence as well as the observe of evaluation variety issued by Revenu Québec in the previous income tax return. 

If you don’t have that reference variety helpful, you have to hold out up to 15 days for a private code to get there in the mail or go get authenticated in person at a SAAQ service centre.

Tsukada couldn’t afford to pay for to wait around, so he known as the SAAQ hotline and labored with an agent who assisted him get into his SAAQclic account. He was ready to renew his licence a 7 days before it expired. 

As a software package developer, Tsukada says this was a weak user encounter. 

“My most significant problem is regularity,” he said. 

“It’s hard to fathom that the federal government is just not equipped to do one thing on a reliable foundation for all of its citizens.” 

No confirmation of issues

Despite several emails back again and forth about the predicament, the SAAQ refused to confirm no matter whether or not it is aware of several folks failing to receive their notices or electronic mail alerts. 

“If a client feels that they have not gained a communication from the SAAQ that they ought to have been given by mail, we invite them to contact us so that we can consult their file,” mentioned Côté. 

When questioned if they were being informed of the difficulties, both of those the Ministry of Transport and Ministry of Cybersecurity and Electronic Technology told CBC the SAAQ does not report to them and directed all issues to the Crown corporation.

CBC questioned regional and provincial police whether they have observed more drivers than regular getting stopped for expired licences. 

The Company de police de la Ville de Montréal (SPVM) said it experienced truly found a large drop in the amount of persons being stopped for expired licences past yr when compared to 2022, but that is very likely associated to Quebec extending the validity period of drivers’ licences and payment deadlines during the top of the troubles with SAAQclic. 

For its portion, the Sûreté du Québec (SQ) claimed they never have the available knowledge to remedy that issue, but typically the SAAQ would inform them of a scenario with their method.

“At this moment … we haven’t heard everything,” reported spokesperson Ann Mathieu.

The fine for driving without having a valid Quebec licence ranges in between $300 and $600, in addition to other fees. The car or truck can also be seized and impounded for 30 days. 

Consumers can speak to the SAAQ by telephone at 1-800-361-7620, by email or direct message on social media for any issues.